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3.816 Treffer für Customer Experience Management Jobs
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Customer Lifecycle Marketing Manager - Retention & Loyalty (m\f\d)
Customer Lifecycle Marketing Manager - Retention & Loyalty (m\f\d)
Statista GmbH
Hamburg
Teilweise Home-Office
Minimum 3 years of experience in customer retention, loyalty programs, community management, or customer experience management. * Analyze customer behavior, churn patterns, and the impact of retention efforts to provide recommendations that improve these initiatives and enhance the customer experience. * A creative mindset with hands-on experience in developing engaging content and customer campaigns. * Experience in collecting and interpreting customer feedback to continuously optimize initiatives. * Develop and define a comprehensive retention and loyalty strategy focused on targeting specific customer segments and addressing their
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Customer Success Manager (m/w/d) (remote or in Aachen, Germany)
Customer Success Manager (m/w/d) (remote or in Aachen, Germany)
Innoloft GmbH
Aachen
Teilweise Home-Office
Customer success management experience: >1 year - As our customer success manager, you will help craft the company's scalable customer success strategies, build strong relationships with customers and collaborate internally to deliver a consistently excellent customer experience. We are looking for a full-time (40h) customer success manager to join our team. * Support in the creation of scalable, automated customer success formats * Support in the aggregation of relevant customer success intelligence * Building synergies among customers who have similar use cases * Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progres
Noch nichts dabei? Es gibt 3814 weitere Jobs, die zu deiner Suche passen könnten
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(Senior) Product Manager Customer Care & Customer Experience (m/f/d)
(Senior) Product Manager Customer Care & Customer Experience (m/f/d)
MediaMarktSaturn
Ingolstadt
Teilweise Home-Office
Our customers and our teams. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe. * Owning the strategic direction of the Customer Care and CX product * Evaluating customer insights to guide product development * Experience in fostering a transparent and trust-based work environment * Strong management skills with the ability to exemplify company values and principles
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Controls Systems Engineer, Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) (m/w/d)
Controls Systems Engineer, Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) (m/w/d)
Amazon Europe Core
Berlin
Anschreiben nicht erforderlich
Understanding of control systems and software development life-cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience. Successful candidates are natural self-starters who have prior engineering experience in the integrated automation project life cycle, including development, design, implementation, enhancement, and support. You will serve as a liaison between Fulfillment Center Operations (our customer), product design and development engineers. This role will require the ability to build relationships across a cross functional team capturing and synthesizing the voice of the customer. * Integrate control system products and partner with suppliers and customers. * Design and develop commissionin
Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year
Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year
MediaMarktSaturn
Ingolstadt
Teilweise Home-Office
MediaMarktSaturn Data Analyst & Reporting in Management Global Customer Care (m/f/d) limited to 1 year * Degree in Economics, Computer science, Mathematics, Statistics or equivalent and ideally practical experience in CX, Contact Centre / Customer Care - Our customers and our teams. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe. * Act together with the leadership team as the customer's ambassador (m/f/d) to make WoW moments tangible for our customers * The customer and customer satisfaction are the focus of your (m/f/d) work * Several years of analytical or similar business experience is required * Have a r
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The Trustworthy Shopping Experience team is looking for a senior business analyst to help us protect our customers from defective, dangerous products and guarantee them a worry-free shopping experience. * Experience working in product catalog, brand protection, risk management, or fraud teams * Experience in writing SQL queries and creating business intelligence reports using Tableau, Power BI * Experience defining requirements and using data and metrics to draw business insights * Experience with Excel * Experience making business recommendations and influencing stakeholders * 5+ years professional experience in analytics, business analysis or comparable consumer analytics * Experience collaborating with machine learning models and data science teams - We have innovative benefit offerings, and host annual and ongoing learning experiences, including our AmazeCon (dive
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Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a Solution Customer Success Manager (f/m/d) (S-CSM) for SAP Business AI, you will act as a trusted to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes. You will leverage your expertise in the specific solution area from identifying consumption demand, setting up AI adoption
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a Senior Solution Customer Success Manager (f/m/d) (S-CSM) for SAP Business AI, you will act as a trusted to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes. You will leverage your expertise in the specific solution area from identifying consumption demand, setting up AI a
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a Senior Solution Customer Success Manager (f/m/d) (S-CSM) for SAP Business AI, you will act as a trusted to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes. You will leverage your expertise in the specific solution area from identifying consumption demand, setting up AI a
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Business Process Excellence Manager - Service-to-Customer | EMEA Hub (m/f/x) in Oberkochen, Munich or Jena
Business Process Excellence Manager - Service-to-Customer | EMEA Hub (m/f/x) in Oberkochen, Munich or Jena
ZEISS
Oberkochen (Baden-Württemberg), München, Jena
You will take responsibility to achieve the best solution for ZEISS, balancing individual functional and segment needs by contributing to the Service-to-Customer end-to-end process workstream * In addition, you will exchange information with your fellow workstream teams to ensure best practice sharing and integration into related processes and report your results to the overall program management * Proven experience driving projects in the area of business process excellence or in a similar performance improvement related environment * A strong change management perspective
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You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International (MDLZ) and the customer. * is accountable for the delivery of MDLZ revenue and profit targets within the customer set up, including pricing * leads the strategic collaboration agenda with customer and nurtures the partnership * drives & organises the collaboration of all MDLZ functions (Mkt, Finance, CS&L, sustainability,…) within the customer framework. * leads a team of 10+ people, including Key Account, Customer Category Development and Customer Insights * 15-20 years of FMCG experience in commercial roles (Sales required, Marketing / CP&A / CS&L on top preferable) * A university degree in Sales, Marketing or
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As a Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. * Experience in complaint management at a financial institution in the German-speaking market. In this exciting chapter of continued growth and expansion for Chase, we're looking for passionate Complaints Management Specialists. Our corporate teams are an essential part of our company, ensuring that we're setting ou
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To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. * Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue * 1-3 years of experiences in CSM/Account management * Experience leading demos with customers In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base. * Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services * Aim to reduce customer churn and incre
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Customer Service Representative (m/f/d)
Customer Service Representative (m/f/d)
Infopro Digital Automotive an Infopro Digital company
Hattersheim
Feedback management: You record customer feedback and contribute to the continuous improvement of our products and services * Professional experience: Experience in customer support, ideally in the software or data area of the Automotive sector. Infopro Digital, a B2B group specializing in information and technology, is currently looking for a Customer Service Representative (m/f/d) to join our team on a permanent contract on a full-time basis (40 hours per week) for strengthening our brand Infopro Digital Automotive in Germany. The German operation based in Hattersheim am Main is hiring an Customer Service Representative who responds to technical and commercial service queries from key accounts customers and/or their branches, middle
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Working Student Cloud Software Development | Partner to Customer Communication (f/m/d)
Working Student Cloud Software Development | Partner to Customer Communication (f/m/d)
Otto GmbH & Co. KGaA
Hamburg
Teilweise Home-Office
Anschreiben nicht erforderlich
We, from Team Turtle, are holistically responsible for our product to to customer communication on the OTTO marketplace. * First experience in the AWS Cloud * Experience with Docker, GitHub, GitHub Actions, Wiremock, AssertJ, Jira, Confluence - Over 30 company sports, meditation room, mindfulness and stress management courses, company medical & psychosocial counseling
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Customer Solutions Workstream Lead (m/f/d)
Customer Solutions Workstream Lead (m/f/d)
ENERCON
Mainz, Magdeburg, Bremen, Soest, Aurich bei Emden
Teilweise Home-Office
Several years of professional experience in the renewable energy industry, in business development, sales, product management, or corporate strategy as well as experience in leading interdisciplinary teams * Lead the agile and customer-centric realization of new business model ideas, adapting continuously to market and customer requirements * Identify and translate customer needs into new value propositions, solution concepts, product and service requirements and develop monetarization and implementation strategies * Design and validate initial solution prototypes in collaboration with actual customers * Oversee and coordinate sprint and task management, ensuring alignment with team goals and milestones * Degree in energy management, economics, computer science, engineering or other industry-relevant field (Master's, MBA, or comparable degree)
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Head of Customer Service Center - Global High Rise (d/f/m)
Head of Customer Service Center - Global High Rise (d/f/m)
TK Elevator Innovation and Operations GmbH
Neuhausen auf den Fildern
Teilweise Home-Office
Anschreiben nicht erforderlich
Cross-regional / cultural management experience We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. * +15 years of experience in the elevator industry * Preferred working experience in different regions of the world * Proven experience in leading global teams
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Product Manager - Identity, Access Management, and Security (m/f/x)
Product Manager - Identity, Access Management, and Security (m/f/x)
commercetools GmbH
Berlin, Germany; Valencia, Spain (Hybrid)
Teilweise Home-Office
Cultivate Belonging : We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork * Champion Customers: We go the extra mile for our customers to help them unlock their full potential - As our Product Manager - Compliance, Security, and Audit, you will drive the evolution of our security, compliance, and audit offering, ensuring our enterprise customers can operate with trust, transparency, efficiency and regulatory alignment. Play a pivotal role in shaping the future of global commerce as part of our passionate Product Management team at commercetools. * Become a commercetools product expert, developing a deep understanding of our customers' security audit and compliance needs * Collaborate with Compliance and Security team,
Examples are the Cloud Landscape Directory (CLD) for all SAP Cloud Business Tenants, Provisioning/Upsell/Renewal of single tenants as well as complete intelligent enterprise scenarios, Customer/Board/Field Notifications, Cloud Access Management, Downtime & Activity Management, Operations Lifecycle Management including Software Change Management as well as High Availability/Disaster Recovery Business Continuity Services all based on the IT Process Automation. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Within the Product Engineering Gr
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Product Owner: Product Data Management and Presentation (m/f/d)
Product Owner: Product Data Management and Presentation (m/f/d)
Jochen Schweizer mydays Holding GmbH
Teilweise Home-Office
Schnelle Bewerbung
Your ability to manage and present product data will help us deliver impactful experiences to our customers. * Enable our Search & Filtering Team with the right product data to improve discoverability of our products and help customers easily find the experiences they seek * More than 3 years of experience in a Product role coming from a value- and customer-driven environment - Join our vibrant team at JSMD, a proud member of the ProSiebenSat.1 Group, where we bring people together through unforgettable real-life experiences. As our Product Owner: Product Data Management and Presentation, you will play a crucial role in enhancing our digital product offerings. * Understand our products and customers to continuously re
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Sales Engineer Proposal Management (m/f/d)
Sales Engineer Proposal Management (m/f/d)
AP Sensing GmbH
Böblingen bei Stuttgart
Teilweise Home-Office
Schnelle Bewerbung
Part of the related activities is the follow-up on proposals as appropriate, providing customer support relative to the prospect (bid qualifications, support literature and required documents), updating data in our MS CRM system and assisting the regional sales team. * 2-3 years of work experience in a similar position is an advantage.
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/ You are currently a university student in a relevant field with first experiences and knowledge about HR strategy and talent management Through our range of trucks, buses, and light-duty commercial vehicles, and together with our partners and customers, we're driving the shift towards a sustainable transport system. Become a part of our strong TRATON HR Talent Management Team by joining us earliest from July 2025. / You will support activities and projects within Talent management, Leadership, Learning & Development, Diversity & Inclusion, Employee satisfaction and New Ways of Working
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• Proven expertise in developing a global product management organization, with extensive experience in technically complex products, preferably in the lifting, mounting, truck, or OEM industry; We are currently looking for our new Head of Global Product Management Aerial Work Platforms (f/m/d) who will lead the innovation and development of our products. The Head of Global Product Management is responsible for strategic portfolio management and oversees the global product development roadmap. This position leads a team of global and is tasked with advancing the global product management approach for the product line. • Lead the development of the global product management organization, fostering a collaborative and innovative team environment; • Cons
Translation Management Lead (f/m/x)
Translation Management Lead (f/m/x)
ZEISS
München, Oberkochen (Baden-Württemberg)
Teilweise Home-Office
Your goal will be to ensure the most consistent translations, supporting an exceptional experience for our customers, while applying innovative and efficient data-based processes. * Experience: A minimum of five years in a relevant role focused on translation management, localization management, or similar, ideally within the medical technology sector * Technology Enthusiasm: A strong interest in technology and experience with data-driven automation in translation management * Tools Proficiency: Experience with translation management systems and linguistic tools such as memoQ, xBench, Passolo, Quickterm, Across, and MultiTerm * Terminology and Language Data Management: Knowledge and experience in terminology and language data management As Translation Management Lead (f/m/x), you will contribute to the development of cutting-edge solutions for medical professionals an
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Senior Quantum Algorithm Engineer (m/f/d) as Customer-Focused MVP Specialist
Senior Quantum Algorithm Engineer (m/f/d) as Customer-Focused MVP Specialist
Kipu Quantum GmbH
Berlin, Karlsruhe
Teilweise Home-Office
Schnelle Bewerbung
Client-focused mindset with experience in requirement gathering, stakeholder management, and cross-market collaboration - We seek a dynamic professional to drive customer engagement and MVP (minimum viable products) development at Kipu Quantum.