Addleshaw Goddard * Frankfurt, Hamburg * Feste Anstellung * Vollzeit - Sei einer der ersten Bewerber - We are looking for a dynamic and capable service professional to join our IT team and help deliver exceptional technology services to the internal customer base across our German offices. The successful candidate will play a key role in providing best-in-class IT support to the business, managing the receipt, assessment, and resolution of support requests and escalations from internal stakeholders. Your tasks * Manage customer issues from initial contact through to resolution, ensuring accurate records and clear communication. * Troubleshoot and resolve hardware and software issues using structured technical analysis. * Use ServiceNow to log, track, and manage incidents, problems, changes, and service requests.
mehr