The Customer Success Manager plays a pivotal role in ensuring customer retention, renewal, and the prevention of churn for the Doxis platform. Acting as the voice of the customer, this role ensures that every interaction with SER delivers an exceptional experience, fostering long-term partnerships and driving mutual success. * Develop and maintain strong, long-lasting relationships with customers, understanding their needs and success metrics. * Proven experience in a customer success, account management, or similar client-facing role, preferably in the SaaS or technology industry. * Proficiency in using CRM platforms and customer success tools to drive results. * Certifications in customer success management (e.g., CCSM) are a plus. Relentless focus on customer satisfaction and success is the cornerstone of this role. * Serve as the primary advocate for customers, en
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