We're looking for an experienced Process, Automation & Quality Lead to join our Operations team, which includes Customer Service and Sales. You'll take the lead on optimizing processes and implementing automation, driving growth and improving customer satisfaction. * Develop a New Process & Automation Framework: Design and implement a strategy to document, optimize and automate customer service processes for greater efficiency and consistency. * Drive Process Optimization: Identify bottlenecks, apply automation tools (e.g., Zapier, N8N), and leverage data to enhance operations and decision-making * Coach & Develop Your Team: and train your team, focusing on process management and automation tools to tackle evolving challenges. * Extensive experience in process management, process automation, process mapping and documentation (including relevant tools) and lean managem
mehr