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\nWork closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients (B2B and/or D2C).\n\n
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\nD2C: Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.\n\n
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\nD2C: Assist with customer service reporting using Gorgias and Shopify.\n\n
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\nB2B: Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, as well as arranging ship-outs and pick-ups with our 3PL.\n\n
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\nB2B: Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.\n\n
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\nHelp the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges.\n\n
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